The position is responsible for execution of cost-efficient operational performance of the claims department and service delivery with consistency in the application of the Company’s claims policies and practices.
Specific responsibilities:
- Periodical review of all recovery files to ensure our recoveries are not time barred
- Writing demand letters to third parties and third party insurers.
- Appointment of advocates and investigators for recovery purposes
- Updating recovery register
- Recoveries per the knock for knock agreement
- Negotiations with third party insurers for quick settlement of claims
- Continuous reserving and reviews of files
- Liaise with assessor and investigators in the analysis of material damage claims
- Ensure proper documentation of claims by both insured and third parties
- Liaison with other departments
- Liaising with the underwriting department on policy conditions and proposals
- Legal in respect of litigation matters
- Customer Service
- Ensuring that all enquiries by clients either through mail, email or telephone are responded to promptly and appropriately
- Ensuring that discharge Vouchers are dispatched to clients promptly
- Maintaining requisite registers and ensuring that they are promptly and regularly updated
- Regularly briefing the departmental manager and making consultations
- Management information
- Entering claims data into the system
- Preparing recovery reports
- Preparing regular performance reports and loss ratios
- Reserving and closing of files in the system
Minimum Qualifications.
- At least 1-2 year’s experience in insurance/Claims.
- University degree
- A Diploma in Insurance or CII qualification is essential,
- Good interpersonal skills, excellent communications and analytical skills.
- Well developed computer skills.
If your career aspirations match these exciting opportunities, please write in confidence to the address here below on or before 13th June 2013. Enclose current curriculum vitae and apply to;
Head of Human Resources,
APA Insurance Limited,
Apollo Centre, 07 Ring Road Parklands, Westlands,
PO Box 30065, 00100,
NAIROBI
E-mail: recruitment@apainsurance.org
Only shortlisted candidates will be contacted.