Customer Care Representative

Customer Care Representative Job at Jobsikaz

Our client is looking for a suitable candidate for a Customer Care Representative position.

Requirements for the Customer Care Representative Job

Customer Care Support Officer Jobs In Kenya

Our client dealing with Information technology solutions is seeking to recruit suitable qualified candidates to fill the Position of IT Customer Care Support Officer
Eligible candidate must meet the following qualifications;   

 

•     Higher diploma in Information Technology
•     Must have knowledge in Basic Trouble Shooting
•     Must have a minimum of 1-2 years experience in customer service
•     Should be an outgoing and dynamic person
•     Should have good communication skills
•     Should be aged between 20-26 years old both male and female

All qualified candidates should send their applications including three referees, CVs and expected remunerations to info@ardenafrica.com.

The candidates should indicate the position applied for in the subject line

ICT Vacancies For Help Desk Assistant - ICDC Jobs In Kenya

Industrial & Commercial Development Corporation (ICDC) is the premier DFI established in 1954, to facilitate economic development of Kenya through Equity and Debt financing.
The Corporation invites applications from suitably qualified and experienced professionals to fill in the following vacant positions:-

Position: Help Desk Assistant

Role Purpose:        
To install, maintain, upgrade and repair all ICT equipment for the Corporation.
Primary Responsibilities: 
    Implement the preventive maintenance plan
    Monitor and maintain hardware for optimal performance
    Check that ICDC staff adhere to Corporate software and hardware configurations standards and report anomalies
    Repair, upgrade and test hardware to meet customer specifications
    Create and maintaining standard desktop setup
    Provide basic training to users on usage of the hardware and office software
    Manage ICDC automated help desk
Person Specifications
Academic Qualifications
    Possess a Diploma in Computer Science/IT or related field from a recognized university
Professional Qualifications  
    Possess a relevant diploma or certification in MCSE, A+, N+   or related field
Experience
    At least two (2) years’ experience with maintaining desktops, peripherals and servers
Skills/Attributes
    Understanding and usage of Windows Operation System, email systems and Ms Office is a must
    Ability to analyse, identify and resolve Hardware and office application problems
    Good interpersonal, writing, communication and customer care skills
    Team player and strong leadership
    Ability to work under pressure and meet deadlines
    Should have excellent organisational skills and analytical skills
How to apply
Interested candidates should send a written application letter enclosing a copy of a detailed curriculum vitae, copies of academic and professional certificates, testimonials and quoting current and expected salary to the undersigned not later than 26th June 2013.
HR & Administration Manager Industrial & Commercial Development Corporation (ICDC)
PO Box 45519 00100
Nairobi
Email: hr@icdc.co.ke
Only shortlisted candidates will be contacted.

Customer care Officers - Jobs in A leading Financial Institution in Kenya.

A leading Financial Institution is seeking to recruit highly competent persons to fill the below position within the organization.

Job Title: Customer Care Officers (Three (3) Positions).

Role Profile: Reporting to the Senior Public Relations Officer, his/her duties will include:

• Market the Society’s products and services to facilitate recruitment and retention of members.
• Gather market intelligence on the Cooperative sector for purposes of planning on new strategies fro recruitment and retention of members.
• Implement up a vibrant customer service programme to serve members effectively.
• Ensure service satisfaction to members.
• Implement effective public relations systems and procedures as application of guideline for staff interaction with the media.
• Co-ordinate an effective customer service desk.
• Assist in handling branch officials complaints and address them effectively.
• Perform any other duties assigned by the senior public relations from time to time.

Desired Qualifications.

• Postgraduate Diploma in Public Relations or journalism.
• 2 years post qualification practical working experience in a senior public relations position, in a large commercial organization.
• High level of oral and written communications skills with excellent presentation and editing abilities.
• Ability to deal effectively with the public and work under pressure.
• Demonstrate ability to work in a team and operate in a culturally diverse environment.
• Computer literate.

Applications for the above vacancy should be received on or before 22^ND April 203 to the following address.

DN/A 1488, 00100,

GPO _ Nairobi

Note: Only shortlisted candidates will be contacted.