Co-operative Bank Jobs in Kenya - 2013

Position: Relationship Manager – Mortgage Branch Support 

 
Job Ref: RM–MORTGAGE /3/HRD/2013

 

Job Summary:

 
The purpose of the job is to source for mortgage business through support of Branches with a view of increasing the mortgage loan book.

Main Duties
The key responsibilities will among others include:
Undertaking and support pitching for new business from existing database of Branch customers
    Research, propose and champion mortgage solutions for the Branch customers as well as ensuring product and Income targets are met.
Actively advise Head Mortgage Finance ideas for alternative product strategies to manage Branch mortgage sales.
Monitor and provide feedback to Business line leadership on competitor product activity, including pricing
Provide and analyze product income data/information for Business line leadership
Contribute in setting of Bank targets on Branch mortgage sales
Co-ordinate production of a Standard Tariff, which is easily understood by customers and staff and easy to administer
Handling of inquiries on mortgage sales from Co-operatives customers & assigned branches and review of new applications
Providing guidance for purposes of re-packaging applications to meet our requirements
Origination and follow-up of disbursements
Monitor adherence to agreed product pricing strategy
Champion implementation of new products by: Engaging relevant stakeholders, Building a business case, Completing all product testing, Building a detailed implementation plan, Closely monitoring implementation
Liaise with mortgage Sales teams and Credit Operations, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
Review and feedback into customer satisfaction surveys, responding to customer Product complaints raised by Branch division
Liaise with Sales teams to design and deliver appropriate training, and give input into sales strategies for Branch customers.
Provide clear direction of the Co op Bank’s objectives by translating business performance objectives and measures into clear, concise communication

Job Specification
The incumbent will be required to possess the following attributes/skills:
A Bachelor’s Degree in either, Economics, Finance, Banking or Business Administration and any other relevant qualification.
A Master’s degree in any of the above related disciplines is an added advantage
At least 5 years experience in mortgage sales in a commercial or development banking environment.
Good knowledge and experience in project appraisal preferably in a banking environment
Computer literacy is mandatory
Credit appraisal and analysis skills
Communication & report writing skills
Presentation skills & interpersonal skills
Project management
Able to work under pressure and adhere to strict and tight deadlines on a wide range of tasks
Able to keep abreast of developments in the business and financial services environment
Selling skills

Interested candidates meeting the above criteria should forward an application enclosing detailed Curriculum vitae accompanied by copies of certificates and indicating the current remuneration to the address shown here below by 26th June, 2013.

NB: Only short listed candidates will be contacted.

Please quote this reference on your application and on the envelope: RM–MORTGAGE /3/HRD/2013

The Director
Human Resources Division
Co-operative Bank of Kenya Ltd.
P. O. Box 48231 – 00100
NAIROBI

Wine Company. Key Accounts Manager. Tanzania.Salary $ 2,500 to $4,500

Position: Key Account Sales Manager Job Dar-es-Salaam Tanzania.(Salary $ 2,500 to $4,500) plus other benefits.

 
Our client is an international organization that sells various products mainly wine, is looking for a Key Account Manager.  

The main purpose of the job is to manage all sales and marketing activities within and around Dar-es-Salaam to drive distribution and create profitable growth for the Company, while at the same time providing value add to customers and key brand owners / principals.

Job Duties and Responsibilities
Deliver the objectives, strategies and tactics to beat the budgeted targets (Revenue/GP/Vol/Investment)
Managing day to day business and monitor progress through accurate reporting to achieve targets, for revenue and gross profit as agreed with the Country Manager and Head of International Markets
Monitoring progress weekly and reporting monthly around financials, Key Performance Indicators (KPIs), category and key brand performance in market and competition using Tableau data system
Building strong and ongoing business customer relationships across all accounts at all levels of the business to ensure satisfaction and sales growth in on trade customers
KPIs are pre-agreed, measured, reported and adhered to
Create outlet universe for hotels, resorts, casinos, premium bars, clubs and restaurants as well as relevant local clubs, bars and restaurants. Segment and prioritize to grow listings in current accounts with the Key Accounts Manager partner. Then agree and target a list of new business accounts to increase distribution of wines, premium spirits and non alcoholic beverages
Set account list priority, call frequently and objective led calls to map and build up monthly journey plans
Target 20 objective led customer calls per week. Spend 2 nights in the trade on outlet visits checking agreements with customers and following up on any issues. On odd weekends work to support events, dinners
Set account distribution targets on lead brands, supported by in bar activity to drive rate of sale
Work closely on marketing and brand plans, distribution targeting, activation initiatives and reporting of key brand owners
Conduct competitor analysis of portfolio, pricing, promotions and category/customer share and ensure that relevant information is shared with relevant parties internally
Prepare bespoke outlet beverage lists and provide training for key food and beverage staff maximizing company market share
Determine, set and monitor adherence to price schedules and discount rates. Lead customer discussions to advance the sales process, value add rather than price, tying up agreements and grow profitable share
Provide accurate monthly forecasts for all key product lines, by customer, to avoid out-of-stock scenarios
Manage the ordering process with the country manager and OIP team and following up orders to planning process and ensure a smooth stock rotation and inventory management to reduce costs and working capital
Manage credit liability through assessing credit worthiness, setting reasonable credit terms with the organizations finance, and managing timely collections on a monthly basis with all customers, on time and in full
Assist in planning and execute promotion plans and brand building initiatives, product launches etc
Plan and host on trade customer, consumer and principal wine tastings, dinners and events in outlets and the organizations retail
Innovate new promotional ideas to encourage customer footfall, visibility around the point of purchase and increase rate of sale in key customers to help grow the organizations distribution, listings and share
Perform other duties as requested by the line manager

Required Qualifications

One must have worked with a wine company in sales/key accounts post.

 
At least a Bachelor degree with business qualifications (or equivalent level) with emphasis on Sales and Marketing
At least 5 years of sales experience preferably within the FMCG or liquor industry
Ability to self-motivate and influence a multicultural, cross functional team
A self-starter with drive and the ability to set and beat targets, plan their own work and time effectively
Effective people manager, communicator with team orientation
Advanced sales and negotiation skills
Experience and effective structured selling and account management skills
Strong wine selling and influencing ability, as well as solid spirits knowledge
Strong financial awareness and commercial capability
Comfortable organizing and hosting trade and consumer events
Previous experience managing a team
Good numerical ability and commercial acumen
WSET qualified (strong wine selling knowledge)
Good customer focus
Passion
Able to work well in a team
High level of integrity
A person that is accountable
Good planning and organization skills
Ability to influence
Good decision making and analytical skills
Good communication

If you are up to the challenge, send your CV only indicating (Key Account Manager Job Tanzania) on the email subject to jobs@corporatestaffing.co.ke before 12th July 2013.

Please indicate current or last salary. Only shortlisted candidates will be contacted.

The Recruiting Manager
Corporate staffing Services
3rd Floor, Nabui House, Westlands
www.corporatestaffing.co.ke

Massive and Excellent Career Opportunities With CIC Insurance Group

Applications are invited from suitably qualified Kenyan Citizens for the following job opportunities.

Manager – Corporate Affairs & Communications                  Ref-HR01/04/13

Relationship Manager                                                     Ref-HR02/04/13

Customer Service Assistant                                             Ref-HR03/04/13

Relationship Officer-General Insurance                              Ref-HR04/04/13

Banking Vacancies For Relationship Managers In Kenya

Our client seeks to fill the following positions in the banking sector.
Relationship Manager- Chinese Market – SME Banking
Location: Nairobi.  Industry: Banking

The jobholder will ensure that customer’s requirements are met through product attributes and service expectations and to maintain close relationship between the bank and its SME clients.

Key Responsibilities: 

Enhancement of wallet share for every client.

Direct and through references, enhancement of business.

Enhance sales in all other third party products for fee based earning.

Preparing & implementing sales plan/activities to acquire, expand and retention profitable relationships.

 

Identifying and evaluating potential customers’ financial and service needs and recommend product/service offerings in liaison with Product Development Manager.

Identifying and developing new profitable business relationship.

Planning and implementing campaigns for sales promotions

Providing timely and value added services across Banks clientele, initiate and follow through partnerships and networking with Branches and Head office Credit.

Provide relationship management on matters regarding supply chain and SME between branches and head office.

Responsible for the actual preparation of credit applications and supporting loan documentation

Credit Origination fulfilment.

By monitoring all loan facilities in the portfolio (on a joint responsibility basis with Credit Division) on a daily basis against set parameters/ conditions.

Manage the day to-day SME portfolio of the BANK under the Head of SME Banking guidance

Sales support.

To maximize revenue generation and margins for the Bank.

Minimum Qualifications, Knowledge and Experience 

University Degree in a Business Related field from a recognized University/ institution. Those with AKIB Diploma, CPA-K/CPS/ACCA and MBA will have an added advantage.

3-5 years proven experience in Banking sector and at least 2 years’ experience in a financial institution covering sales/relationship management

Must have experience in working with Chinese owned companies operating in East Africa

Knowledge in Credit Analysis and Monitoring

Knowledge in Bank Products

Speakers of one of the common Chinese languages will be at a distinct advantage

Key Competencies & Skills: 

Experience in resolution of customer complaints/relationship management

Excellent high quality interpersonal, communication, selling and negotiation skills with the ability to network and develop strong business relation

Excellent planning, Organization, problem solving and analytical

Competence in credit skills, product development

Financial analysis

Trade Finance

If you meet the mentioned job criteria kindly send your CV and application to recruit@humantalentrecruit.com before 19th May, 2013. Indicate the position applied for, your current and expected salary on the subject line.

 ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Customer Service Jobs In Kenya: Bible Society of Kenya

The Bible Society of Kenya is a non-sectarian, non-denominational organization that serves all Christian Churches, Christian Church Organizations and Christian individuals by providing them with the Word of God.

Our mandate is to share the Good News of Jesus Christ by Translating, Producing, Distributing and encouraging the use of Holy Scriptures.

To effectively serve our mandate and to ensure the consistent delivery of quality programs, we are looking for mature, dynamic and self-motivated individuals to fill the following positions:

Customer Relations & Administration Officer

The successful candidate will report to the Head of Marketing and Distribution and will:
    

Play a crucial role in the development and implementation of the Society’s customer service policies, tools and service standards;
    

Deal effectively with all customer issues and complaints, queries and requests for information, ensuring that each is resolved to the satisfaction of both parties in a cordial & timely manner;
    

Provide secretarial and administrative support to the Marketing and Distribution department.
    

Carry out regular customer surveys in liaison with the Research Officer to determine customers’ perception and experience of service; implement relevant responses to such customer feedback.
    

Organize and coordinate customer functions/events in liaison with relevant officers/managers.
    Prepare daily, weekly, monthly statistical reports as appropriate

Minimum Requirements
    

A Bachelor’s degree in Marketing, Business Administration or related subject.
    

Training in customer care management.
    

Minimum three (3) years customer service experience

Skills and Competencies
    

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service delivery and evaluation of customer satisfaction.
    

Ability to deal with both external and internal clients in a professional manner, developing solutions and communicating these across the organisation as efficiently as possible.
    

Strong customer focus, analytical, attentive to detail, relationship building skills, planning and organisation skills.
    

Ability to work under pressure.
    

Excellent listening ability and strong interpersonal and communication skills.

If your background, experience, competence match the qualifications, please send your application, a detailed C.V, your current remuneration, testimonials, and give full contact details of 3 referees including day time telephone number to:
                                      
The General Secretary
Bible Society of Kenya
P.O. Box 72983 00200
Nairobi, Kenya

E-mail: hr@biblesociety-kenya.org to be reached not later than 27th May 2013.

Only shortlisted candidates will be contacted.

Customer care Officers - Jobs in A leading Financial Institution in Kenya.

A leading Financial Institution is seeking to recruit highly competent persons to fill the below position within the organization.

Job Title: Customer Care Officers (Three (3) Positions).

Role Profile: Reporting to the Senior Public Relations Officer, his/her duties will include:

• Market the Society’s products and services to facilitate recruitment and retention of members.
• Gather market intelligence on the Cooperative sector for purposes of planning on new strategies fro recruitment and retention of members.
• Implement up a vibrant customer service programme to serve members effectively.
• Ensure service satisfaction to members.
• Implement effective public relations systems and procedures as application of guideline for staff interaction with the media.
• Co-ordinate an effective customer service desk.
• Assist in handling branch officials complaints and address them effectively.
• Perform any other duties assigned by the senior public relations from time to time.

Desired Qualifications.

• Postgraduate Diploma in Public Relations or journalism.
• 2 years post qualification practical working experience in a senior public relations position, in a large commercial organization.
• High level of oral and written communications skills with excellent presentation and editing abilities.
• Ability to deal effectively with the public and work under pressure.
• Demonstrate ability to work in a team and operate in a culturally diverse environment.
• Computer literate.

Applications for the above vacancy should be received on or before 22^ND April 203 to the following address.

DN/A 1488, 00100,

GPO _ Nairobi

Note: Only shortlisted candidates will be contacted.