A leading Financial Institution is seeking to recruit
highly competent persons to fill the below position within the organization.
Job
Title: Customer Care Officers (Three (3) Positions).
Role
Profile: Reporting to the Senior Public Relations Officer,
his/her duties will include:
- Market the Society’s products and services to facilitate recruitment and retention of members.
- Gather market intelligence on the Cooperative sector for purposes of planning on new strategies fro recruitment and retention of members.
- Implement up a vibrant customer service programme to serve members effectively.
- Ensure service satisfaction to members.
- Implement effective public relations systems and procedures as application of guideline for staff interaction with the media.
- Co-ordinate an effective customer service desk.
- Assist in handling branch officials complaints and address them effectively.
- Perform any other duties assigned by the senior public relations from time to time.
Desired
Qualifications.
- Postgraduate Diploma in Public Relations or journalism.
- 2 years post qualification practical working experience in a senior public relations position, in a large commercial organization.
- High level of oral and written communications skills with excellent presentation and editing abilities.
- Ability to deal effectively with the public and work under pressure.
- Demonstrate ability to work in a team and operate in a culturally diverse environment.
- Computer literate.
Applications for the above vacancy should be received
on or before 22ND April 203
to the following address.
DN/A 1488, 00100,
GPO _ Nairobi
Note: Only shortlisted candidates will be contacted.