At GE Healthcare, we strive to see life more clearly. Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
We employ more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries.
We believe in our strategy – and we’d like you to be a part of it.
As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world’s toughest challenges and shape a new age of healthcare.
At GE, developing people is embedded in our culture and integral to our growth. Something remarkable happens when you bring together people who are committed to making a difference – they do! At work for a healthier world.
Position Title: Field Services Engineer – CT & MR
Role Summary/Purpose: Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities
- Technical: Maintains all models specific to Computed Tomography – CT & MR modality in the assigned area..
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.
- Acts to ensure satisfaction to primary customers.
- LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS (preventive maintenance services) contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Qualified to Degree level or equivalent.
- Technical analytical skills.
- 2-4 years Field Services experience.
- Comprehensive knowledge of CT & MR modality or multi-modalities.
- Sought by others for guidance and advice.
- Proficiency in English.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation. Plans and organizes work effectively.
- Excellent communications, listening and interpersonal skills.
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs.
Job Number: 1945586