The
Bible Society of Kenya is a non-sectarian, non-denominational
organization that serves all Christian Churches, Christian Church
Organizations and Christian individuals by providing them with the Word
of God.
Our mandate is to share the Good News of Jesus Christ by Translating, Producing, Distributing and encouraging the use of Holy Scriptures.
To effectively serve our mandate and to ensure the consistent delivery of quality programs, we are looking for mature, dynamic and self-motivated individuals to fill the following positions:
Customer Relations & Administration Officer
The successful candidate will report to the Head of Marketing and Distribution and will:
Our mandate is to share the Good News of Jesus Christ by Translating, Producing, Distributing and encouraging the use of Holy Scriptures.
To effectively serve our mandate and to ensure the consistent delivery of quality programs, we are looking for mature, dynamic and self-motivated individuals to fill the following positions:
Customer Relations & Administration Officer
The successful candidate will report to the Head of Marketing and Distribution and will:
Play a crucial role in the development and implementation of the
Society’s customer service policies, tools and service standards;
Deal effectively with all customer issues and complaints, queries and
requests for information, ensuring that each is resolved to the
satisfaction of both parties in a cordial & timely manner;
Provide secretarial and administrative support to the Marketing and Distribution department.
Carry out regular customer surveys in liaison with the Research Officer
to determine customers’ perception and experience of service; implement
relevant responses to such customer feedback.
Organize and coordinate customer functions/events in liaison with relevant officers/managers.
Prepare daily, weekly, monthly statistical reports as appropriate
Minimum Requirements
Prepare daily, weekly, monthly statistical reports as appropriate
Minimum Requirements
A Bachelor’s degree in Marketing, Business Administration or related subject.
Training in customer care management.
Minimum three (3) years customer service experience
Skills and Competencies
Skills and Competencies
Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting
quality standards for service delivery and evaluation of customer
satisfaction.
Ability to deal with both external and internal
clients in a professional manner, developing solutions and communicating
these across the organisation as efficiently as possible.
Strong customer focus, analytical, attentive to detail, relationship building skills, planning and organisation skills.
Ability to work under pressure.
Excellent listening ability and strong interpersonal and communication skills.
If your background, experience, competence match the qualifications, please send your application, a detailed C.V, your current remuneration, testimonials, and give full contact details of 3 referees including day time telephone number to:
The General Secretary
Bible Society of Kenya
P.O. Box 72983 00200
Nairobi, Kenya
E-mail: hr@biblesociety-kenya.org to be reached not later than 27th May 2013.
Only shortlisted candidates will be contacted.
If your background, experience, competence match the qualifications, please send your application, a detailed C.V, your current remuneration, testimonials, and give full contact details of 3 referees including day time telephone number to:
The General Secretary
Bible Society of Kenya
P.O. Box 72983 00200
Nairobi, Kenya
E-mail: hr@biblesociety-kenya.org to be reached not later than 27th May 2013.
Only shortlisted candidates will be contacted.